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Terms of Service

Updated: November 13, 2026

Last updated: May 16, 2026

Welcome to Ninja Web. By using our chatbot (website or WhatsApp), you accept these Terms.

1. Description of the service

We offer an AI-powered conversational chatbot that answers questions about our services, products, business hours and other information we have published in our knowledge base. The bot is available on our website and via WhatsApp Business.

2. Acceptable use

When using the chatbot you agree to:

  • Not send illegal, offensive, threatening or discriminatory content
  • Not attempt to hack, overload or breach the system
  • Not use the bot for spam or abusive automation
  • Not impersonate anyone else
  • Provide truthful information when you request human contact

We reserve the right to block users who violate these rules.

3. Nature of the service

The chatbot provides information based solely on our knowledge base. It is NOT a substitute for legal, medical, financial or other specialized professional advice. For critical decisions, consult a human expert.

We do not guarantee:

  • That answers are free of errors or outdated information
  • That the service will be available 24/7 without interruption
  • That the bot will be able to resolve all of your questions

4. WhatsApp

The WhatsApp service is provided through Meta Platforms. You also accept the WhatsApp Business Terms. We do not control the availability of the WhatsApp network.

5. Costs

Using the chatbot is free. Your mobile carrier may charge standard data rates for using WhatsApp.

6. Intellectual property

The chatbot content, the software and the Ninja Web brand are our property. Do not copy or redistribute them without written authorization.

7. Limitation of liability

To the extent permitted by law, Ninja Web is not liable for:

  • Decisions made based on the bot's answers
  • Indirect losses, lost profits or consequential damages
  • Service interruptions caused by third parties (Meta, AI providers, hosting)

8. Changes

We may modify these Terms. Changes take effect upon publication. Continued use of the service implies acceptance.

9. Governing law

These Terms are governed by the laws of El Salvador. Any dispute will be resolved in the competent courts of San Salvador, El Salvador.

10. Contact

Ninja Web Email: [email protected] Website: https://ninjaweb.us