Support
that shows up.
We act as your company's IT department, without payroll or infrastructure costs. Preventive maintenance, remote and on-site support, and response times in writing.
Don't let technology slow you down.
Preventing is cheaper than fixing. And when something breaks, we respond fast.
Device maintenance & repair
Desktops, laptops, servers and printers running at their best.
- Hardware
- Diagnostics
- Repair
Preventive maintenance
Scheduled cleaning, updates and checkups to avoid failures.
- Scheduled
- Updates
- Inventory
Networks & internet
Install and maintain secure wired and Wi-Fi networks, firewalls and VPNs.
- Wi-Fi
- Firewall
- VPN
Virus & malware removal
We remove viruses, trojans and spam, and leave protections so it doesn't come back.
- Anti-malware
- EDR
- Backup
Software & operating systems
Installation, licensing and support for office software and operating systems.
- Windows
- Microsoft 365
- Licensing
Domains & accounts
Setup and management of domains, DNS, users and access.
- DNS
- Users
- Access
What happens when you call us?
Pick a problem and a priority, open the ticket and follow it all the way to resolution.
Reference times; your actual SLA is set in your contract.
“The computer is very slow”
- Ticket received and triaged
- Technician assigned
- Remote diagnosis
- Fix applied
- Verified with the user and documented
Support, organized.
Everything is logged: what happened, what we did and how to keep it from happening again.
Inventory
We map devices, software, network and access, and flag immediate risks.
Catch-up
Updates, backups, antivirus and urgent fixes.
Preventive
Scheduled visits and checkups based on your plan.
Support
Immediate remote help and on-site visits by severity, with agreed times.
Report
Fleet status, incidents and recommendations.
What clients always ask.
Do you provide on-site support or only remote?
Both. Most issues are solved remotely in minutes; when needed, we visit your office based on the agreed severity.
How is it priced?
A monthly plan based on devices and users, or per incident if you only need occasional help.
Do you cover areas outside San Salvador?
Remote support nationwide and across the region. Visits outside the metro area are scheduled per plan.
Do you handle security too?
Yes. We include security best practices and, if needed, our cybersecurity team runs deeper assessments.