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Privacy Policy

Updated: November 13, 2026

Last updated: May 16, 2026

This Privacy Policy describes how Ninja Web ("we", "our") collects, uses, stores and protects the information of users who interact with our services, including our conversational chatbot available on our website and on WhatsApp Business.

1. Information we collect

When you interact with our chatbot we collect:

  • Phone number (in WhatsApp conversations)
  • Session identifier (website visits)
  • Content of the messages you send to the bot
  • Date and time of each interaction
  • IP address and user agent (website only, for abuse prevention)
  • Voluntary contact information (name, email, etc.) when you provide it so that a person can contact you

2. How we use your information

We use this information exclusively to:

  • Answer your questions using artificial intelligence
  • Improve the quality of the bot's answers
  • Capture contact opportunities (leads) when you request it
  • Comply with legal obligations

We do NOT sell or share your personal information with third parties for marketing purposes.

3. Processing by artificial intelligence

Your messages are processed by third-party language models (Anthropic Claude, OpenAI) and embedding services (Voyage AI, OpenAI) to generate answers. These providers have their own privacy policies:

Answers are generated solely from the knowledge base that we provide.

4. WhatsApp Business

When you contact us via WhatsApp, Meta Platforms Inc. processes the messages according to its WhatsApp Privacy Policy. We receive the messages through the official WhatsApp Business API in order to reply to you.

5. Storage and security

  • Your data is stored on encrypted servers (AES-256-GCM at rest)
  • Communications use HTTPS/TLS 1.2+
  • Passwords are hashed with Argon2id
  • Only authorized personnel can access the data

6. Data retention

  • Messages and conversations: 90 days, then anonymized
  • Captured leads: until you request their deletion, or for a maximum of 24 months
  • Technical logs: 30 days

7. Your rights

You may request at any time:

  • Access to the data we hold about you
  • Rectification of incorrect information
  • Complete deletion of your data
  • Portability (delivery in JSON/CSV format)
  • Objection to processing

To exercise these rights, write to us at: [email protected]

We will reply within 30 days at most.

8. Cookies (website)

The website chatbot uses localStorage to keep your chat session (it does not expire). We do not use advertising tracking cookies.

9. Minors

Our services are not directed to children under 13. If you find out that a minor has sent us information without consent, contact us so we can delete it.

10. Changes to this policy

We may update this policy. The "Last updated" date above will reflect the changes. For significant changes we will notify you through our usual channels.

11. Contact

Ninja Web Email: [email protected] Website: https://ninjaweb.us

This policy complies with the practices required by Meta Platforms for WhatsApp Business applications and with the applicable GDPR/LFPDPPP principles.