User Data Deletion
Updated: November 13, 2026
Last updated: May 16, 2026
At Ninja Web we respect your right to control your personal information. This page describes how to request the deletion of your data.
What data we can delete
At your request we will delete:
- Your phone number and WhatsApp conversations with our bot
- Your sessions and messages from the web chatbot
- Leads and contact forms you submitted
- Voluntary personal information (name, email, etc.) you shared
⚠️ Deletion is irreversible. We recommend keeping a copy of any relevant information before requesting it.
How to request deletion
Send an email to:
Subject: Data deletion request
Include in the body of the message:
- Full name (as you provided it, if applicable)
- Registered phone number (in international format, e.g.
+503 1234 5678) - Registered email address (if you provided one)
- Interaction channel — WhatsApp, website, or both
- Explicit confirmation: the phrase "I request the complete deletion of my data"
Timelines
Once we receive your request:
| Time | Action |
|---|---|
| 1-2 business days | We confirm receipt by email |
| 3-7 business days | We process and confirm the deletion |
| Immediate | Your data becomes inaccessible after deletion |
We may retain minimal information due to legal obligations (tax records, fraud prevention) for the period required by law.
Identity verification
To protect your information we may request additional verification before processing the request (e.g. confirming that it was sent from the registered number/email).
Scheduled automatic deletion
Even without a request, your data is automatically deleted or anonymized according to the timelines published in our Privacy Policy:
- Messages and conversations: 90 days
- Inactive leads: 24 months
- Technical logs: 30 days
Questions
If you have questions about the process, write to us at the same address:
We will reply within 7 business days at most.
Ninja Web Website: https://ninjaweb.us